FAQs (Frequently Asked Questions)
You can buy our products by visiting our showroom at 5 Uwa Close, Off Akingbola Street, Off Olayiwola street, Off Kudirat Abiola way, Oregun, Ikeja, Lagos.
Yes. We sell any number of furniture units you need.
To get started with our refurbishment service, you will need to forward us pictures of the furniture for assessment. After which a quotation will be sent to you within 24 hours. You can forward via WhatsApp to 08030881676 or 08033087048 or you can send to us via email to: firstname.lastname@example.org. As an alternative, please fill the form here to get started.
We have 4 different wood materials; MDF laminate, MFC laminate, HDF laminate, and Mahogany hardwood.
This is in ascending order quality, with MDF laminate being the least quality and Mahogany hardwood being the best quality.
Please note that we do not offer warranty for MDF laminate, while the others have 3 months, 6 month, and 6 months warranties respectively for refurbished products and 12 months warranty for new products.
MDF is short for Medium Desity Fibreboard
HDF is short for High Density Fibreboard
MFC is short for Melamine-Faced Chipboard
All three are laminated wood popularly used in making Wardrobes, Kitchen cabinets, Coffee tables, and so on.
We have 4 different leather materials; Synthetic Leather, High Grade Faux Leather, Semi Animal Skin Leather, and Animal Skin Leather.
This is in ascending order quality, with synthetic leather being the least quality and Animal Skin leather being the best quality.
Please note that we do not offer warranty for Synthetic leather, while the rest have 3 months, 6 month, and 6 months warranties respectively for refurbished products and 12 months warranty for new products.
We have 3 different fabric materials; Mat Fabric, Velvet Fabric, and Suede Fabric.
They are all very goo quality fabrics. It is function of your choice. Suede fabric however is of better quality than the others. Prices on the website are for Mat and Velvet fabric materials. For Suede fabric, please contact us directly for a quote.
All fabric materials carry a 6 month warranty for refurbished products and 12 month warranty for new products
When buying a sofa, the following factors are to be considered;
Materials used – fabric, leather, HDF, MDF, MFC, Wood, etc.
Cushioning quality- this relates to the load bearing ability of the sofa.
Durability: This depends solely on the quality of the materials used in the manufacture of the furniture. [Read: 5 Things to Consider When Buying Furniture]
Shipping & Payments
Shipping & Payment
Our items are made to order and take 2-14 working days to deliver except for some select products that are same day delivery. Our refurbishment service takes between 14 to 21 days from date of pickup.
Yes, we offer a 12 month warranty on new products and 6 month warranty on refurbished product.
We however do not offer warranty on Synthetic leather products and MDF products.
Yes, we offer bespoke and custom designs. Please contact our Customer Service on: 08030881676, 08033087048, 08051661017, 09030285603 or send a mail to email@example.com to schedule an appointment
That depends on what’s most important to you. Do you need to test the product first, or can you determine what you want by looking at a picture of the product? Equinox Furniture offers you a virtual showroom for your convenience but you can also visit our physical showroom at 5 Uwa Close, Off Akingbola Street, Off, Olayiwola street, Off Kudirat Abiola Way, Oregun, Ikeja, Lagos.
Contact our Customer Service on: 08030881676, 08033087048, 08051661017, 09030285603 or send a mail to firstname.lastname@example.org
Please call our Customer Service to lay your complaint within 7 days of delivery and we will have the job re-done for you or provide you an alternative.
Customer care: 08030881676, 08033087048, 08051661017, 09030285603 or send a mail to email@example.com