FAQs (Frequently Asked Questions)

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Products

Cart Icon FAQ page

Products

Where can I buy genuine Equinox products?

You can buy our products by visiting our showroom at 5 Uwa Close, Off Akingbola Street, Off Olayiwola street, Off Kudirat Abiola way, Oregun, Ikeja, Lagos.

How do I place an Order without coming to your showroom/office?

You can place an Order by sending a mail, detailing the product of your choice, quantity and dimensions to info@equinoxcollections.com or call these numbers 08030881676, 08033087048.

You can also place your order online by visiting our website

Please see How to shop on Equinox on to to shop online

Do you sell single furniture units?

Yes. We sell any number of furniture units you need.

I have some furniture to refurbish. How do I go about it?

To get started with our refurbishment service, you will need to forward us pictures of the furniture for assessment. After which a quotation will be sent to you within 24 hours. You can forward via WhatsApp to 08030881676 or 08033087048 or you can send to us via email to: info@equinoxcollections.com. As an alternative, please fill the form here to get started.

What are the different Wood materials you have available?

We have 4 different wood materials; MDF laminate, MFC laminate, HDF laminate, and Mahogany hardwood.

This is in ascending order quality, with MDF laminate being the least quality and Mahogany hardwood being the best quality.

Please note that we do not offer warranty for MDF laminate, while the others have 3 months, 6 month, and 6 months warranties respectively for refurbished products and 12 months warranty for new products.

What are MDF, MFC, and HDF?

MDF is short for Medium Desity Fibreboard

HDF is short for High Density Fibreboard

MFC is short for Melamine-Faced Chipboard

All three are laminated wood popularly used in making Wardrobes, Kitchen cabinets, Coffee tables, and so on. 

What are the different leather materials you have available?

We have 4 different leather materials; Synthetic Leather, High Grade Faux Leather, Semi Animal Skin Leather, and Animal Skin Leather.

This is in ascending order quality, with synthetic leather being the least quality and Animal Skin leather being the best quality.

Please note that we do not offer warranty for Synthetic leather, while the rest have 3 months, 6 month, and 6 months warranties respectively for refurbished products and 12 months warranty for new products.

What are the different fabric materials you have available?

We have 3 different fabric materials; Mat Fabric, Velvet Fabric, and Suede Fabric.

They are all very goo quality fabrics. It is function of your choice. Suede fabric however is of better quality than the others. Prices on the website are for Mat and Velvet fabric materials. For Suede fabric, please contact us directly for a quote.

All fabric materials carry a 6 month warranty for refurbished products and 12 month warranty for new products

What are the factors to consider when buying a sofa/other furniture?

When buying a sofa, the following factors are to be considered;

Materials used – fabric, leather, HDF, MDF, MFC, Wood, etc.
Cushioning quality- this relates to the load bearing ability of the sofa.
Durability: This depends solely on the quality of the materials used in the manufacture of the furniture. [Read: 5 Things to Consider When Buying Furniture]

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Shipping & Payments

Shipping Icon FAQ page

Shipping & Payment

How long will it take an order to get to me?

Our items are made to order and take 2-14 working days to deliver except for some select products that are same day delivery. Our refurbishment service takes between 14 to 21 days from date of pickup.

Do you offer Warranty on your products

Yes, we offer a 12 month warranty on new products and 6 month warranty on refurbished product. 

We however do not offer warranty on Synthetic leather products and MDF products.

Do you offer BESPOKE products or services asides what is displayed on your site?

Yes, we offer bespoke and custom designs. Please contact our Customer Service on: 08030881676, 08033087048, 08051661017, 09030285603 or send a mail to info@equinoxcollections.com to schedule an appointment

Is it better to shop online, go to a showroom or call to buy my furniture?

That depends on what’s most important to you. Do you need to test the product first, or can you determine what you want by looking at a picture of the product? Equinox Furniture offers you a virtual showroom for your convenience but you can also visit our physical showroom at 5 Uwa Close, Off Akingbola Street, Off, Olayiwola street, Off Kudirat Abiola Way, Oregun, Ikeja, Lagos.

Returns

Returns

Who do I contact to make a complaint?

Contact our Customer Service on: 08030881676, 08033087048, 08051661017, 09030285603 or send a mail to info@equinoxcollections.com

What if I don't like the Product delivered to me?

Please call our Customer Service to lay your complaint within 7 days of delivery and we will have the job re-done for you or provide you an alternative.

Customer care: 08030881676, 08033087048, 08051661017, 09030285603 or send a mail to info@equinoxcollections.com

Still have a question?

Please contact us for more information.

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