Frequently Asked Questions
If you have any questions our team is always happy to help, just fill in this handy form or ring us at +2348030881676. We have put a summary of the most commonly asked questions together, so hopefully, we already have the answer you are looking for.
Why should I order from Equinox Furniture?
It couldn’t be easier. You can place your order in the following ways:
Online (24 hours a day) – Our website is packed with over 2,000 products.
If you can’t find what you are looking for, please call our sales team on 0803 088 1676
By Phone on 0803 088 1676 – Between the hours of 9.00 am – 6.00 pm Monday – Friday and 9.00 am – 3.00 pm on Saturdays.
Our dedicated sales staff are on hand to offer expert-friendly advice and take your order by phone during working hours.
By Email – You can send your order by email to info@equinoxcollections.com
Please remember to add the full details of the products you require as well as the delivery address and contact details for us to confirm the order back to you.
How long will my order take?
Our items are made to order and take 2-21 working days to deliver except for some special products that are same-day delivery.
Do you offer bespoke products or services?
Yes, we do. Please, click here to get in touch with one of our creative designers to discuss your furniture needs.
Do you offer a warranty on your products?
Yes, we do. Our products come with a 12-month warranty, except for refurbished products which are between 3 to 6 months depending on the material quality used for the refurbishment. Our warranty however doesn’t cover products not installed by us.