The term ‘Equinox Furniture’, ‘Equinox’, ‘us’ or ‘we’’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of this website.
Use of the Site
To be eligible to use this site, you are either at least 18 years of age and of sound mind or are accessing the site under the supervision of a parent or legal guardian who is of sound mind.
We grant you a non-transferable and revocable license to use the Site, under the terms and conditions described, for the purpose of shopping for personal items sold on the site. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in advance. Any breach of these terms and conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you.
Certain services and related features that may be made available on the Site may require registration or subscription. Should you choose to register or subscribe for any such services or related features; you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes. Every user of the Site is solely responsible for securing their passwords and other account identifiers.
The account owner is entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us of any unauthorized use of your password or account.
The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.
During the registration process you agree to receive promotional emails from the Site. You can subsequently opt out of receiving such promotional emails by clicking on the link at the bottom of any promotional email.
Eligibility to order goods
You may only purchase from Equinox Furniture Online Store if you are aged 18 years and above, and are resident in Nigeria. You will need an active email address and a telephone number through which you can be easily contacted. Although we sell children’s products, these are intended for purchase by adults only.
Anything that you submit to the Site and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, “Submissions”) will become our sole and exclusive property and shall not be returned to you provided such gestures, reviews comments and suggestions are not immoral, misleading, inciting, libelous or against public policy.
In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content. You shall not use a false email address, pretend to be someone other than you or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions.
We have the right at any time to modify or stop providing Equinox Furniture Online Store and to stop selling any or all goods through it, either temporarily or permanently and with or without notice. We shall not be liable to you for any modification, suspension or discontinuance of availability of Equinox Furniture Online Store.
It is your responsibility to ensure that your login details, password and all other details in relation to your account remain confidential at all times. You agree to let us know as soon as possible if you know or reasonably suspect that the security of your account is at risk.
Order acceptance and pricing
We accept the following credit cards: Visa, Verve and MasterCard.
Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verification or information, including but not limited to phone number and address, before we accept the order.
We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mis-priced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation.
We have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
If you decide to cancel your order after we have informed you of a pricing error and you have already paid for the goods, we will give you a full refund as soon as reasonably possible (and in any event within thirty (30) days of cancellation).
Unless otherwise stated, all prices shown on Equinox Furniture Online Store are exclusive of VAT and other applicable taxes. The prices shown do not include the delivery fee.
We currently offer free delivery within Lagos metropolis for orders above 500,000 Naira. Except where otherwise set out in these general terms and conditions, the price payable by you for the goods is the price given by Equinox Furniture Shop Online at the time you place your order.
Trademarks and Copyrights
All intellectual property rights, whether registered or unregistered, in the Site, information content on the Site and all the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property.
Applicable Law and Jurisdiction
These Terms and Conditions shall be interpreted and governed by the laws in force in the Federal Republic of Nigeria. Subject to the Arbitration section below, each party hereby agrees to submit to the jurisdiction of the courts of Nigeria and to waive any objections based upon venue.
Alternative Dispute Resolution Panel (ADR Panel)
Any controversy, claim or dispute arising out of or relating to these Terms and Conditions will be referred to and finally settled by private and confidential binding ADR panel held in Nigeria in English and governed by Nigeria law, as amended, replaced or re-enacted from time to time.
The ADR panel shall be constituted by person(s) who is legally trained and who has experience in the information technology field in Nigeria and is independent of either party. Notwithstanding the foregoing, the Site reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.
In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions.
Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part.
Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination.
If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices of Equinox Furniture in operating the Site, your sole and exclusive remedy is to discontinue using the Site.
The information on our site is subject to change without notice, including but not limited to the rules that control the use of the site. By using the site after such changes, you are agreeing to follow and be bound by the terms as changed.
Returns & Exchanges Policy
‘Wrong Order/Wrong Delivery’ Returns
We ensure to double check that every item you order is the right product delivered to the right address. Anytime you place an order, please, ensure to confirm your order or otherwise, when the order confirmation process is initiated.
The following terms and conditions apply for returns based on wrong order/wrong delivery:
- You place a call through to our customer service no later than six (6) hours after order has been placed.
- In the case of deliveries made due to established customer order processing error, the sales outlet concerned will arrange for pick-up and replacement of the item.
- 5% of the value of the products will be charged as cost of re-delivery, if product ordered is delivered to the wrong address due to customer error.
- If the item was delivered to the wrong address due to order processing error, the item will be re-delivered to you at no extra charge.